Responsible Gambling

Gambling should be entertainment, not a way to make money or escape problems. SpinsUp Casino is committed to promoting responsible gaming and providing tools to help players maintain control. We want you to enjoy our platform safely without gambling causing harm to your finances, relationships, or wellbeing.

This page explains warning signs of problem gambling, self-help tools available through your account, and external support resources for Australian players seeking help.

Guidelines for Safe Gambling

Responsible gambling means staying in control and making informed decisions. Follow these principles to keep gambling enjoyable:

Set Limits Before You Start

• Budget only what you can afford to lose. Gambling should use disposable income, never money needed for rent, bills, food, or other essentials
• Set time limits. Decide how long you'll play before starting. Stick to that limit regardless of whether you're winning or losing
• Never chase losses. Losing is part of gambling. Trying to win back losses almost always leads to bigger losses
• Don't gamble when upset, stressed, or intoxicated. Emotional states and substances impair judgment and decision-making

Understand the Reality

The house always has an edge. Casino games are designed so that over time, the casino profits. Short-term wins happen, but long-term mathematical advantage favors the house. No strategy can overcome this built-in advantage.

Gambling is not a source of income. It's entertainment with a cost. Sometimes you win, often you lose. Professional gamblers are extremely rare, and even they face variance and risk.

Past results don't predict future outcomes. Each spin, card, or roll is independent. Just because red hit five times on roulette doesn't mean black is "due." This is called the gambler's fallacy.

Take Regular Breaks

Step away from gambling regularly. Long sessions lead to fatigue, poor decisions, and losing track of time and money spent. Use our session time reminders to prompt breaks at intervals you choose.

Warning Signs of Problem Gambling

Problem gambling develops gradually. Recognizing early warning signs helps you or someone you care about seek help before problems escalate.

Financial Warning Signs

• Spending more money than you planned or can afford
• Borrowing money to gamble or pay gambling debts
• Selling possessions to fund gambling
• Neglecting bills or financial obligations to gamble
• Hiding gambling expenses from family or partners
• Using credit cards or loans for gambling

Behavioral Warning Signs

• Gambling for longer than intended repeatedly
• Thinking about gambling constantly
• Needing to gamble with increasing amounts to feel excitement
• Becoming restless or irritable when trying to cut down
• Gambling to escape problems or relieve negative feelings
• Returning after losses to "get even" (chasing losses)
• Lying about gambling activity or amounts wagered

Social & Emotional Warning Signs

• Relationships suffering due to gambling
• Missing work, school, or family events to gamble
• Feeling guilty, ashamed, or anxious about gambling
• Becoming defensive when others express concern
• Losing interest in hobbies or activities unrelated to gambling
• Mood swings related to gambling wins and losses

Experiencing even a few of these signs suggests gambling may be becoming problematic. Don't wait for severe consequences - early intervention is most effective.

Self-Assessment Questions

Answer these questions honestly to evaluate your relationship with gambling:

1. Have you ever felt the need to bet more money more frequently?
2. Have you ever felt bad or guilty about your gambling?
3. Have you tried to stop gambling but couldn't?
4. Has gambling caused problems in your relationships?
5. Have you missed work or other obligations due to gambling?
6. Have you borrowed money or sold anything to gamble?
7. Do you gamble to escape problems or feelings?
8. After losing, do you feel compelled to return quickly to win back losses?
9. Have you lied to others about your gambling?
10. Has gambling caused financial difficulties?

If you answered yes to several questions, you may have a gambling problem. Consider using our self-exclusion tools and contacting support services listed below.

Responsible Gaming Tools in Your Account

SpinsUp provides multiple tools to help you maintain control. Access these through your account settings under "Responsible Gaming."

Deposit Limits

Set maximum amounts you can deposit over specific timeframes. Once set, you cannot exceed these limits until the period expires.

• Daily Limit: Maximum deposit amount in any 24-hour period
• Weekly Limit: Maximum deposit amount in any 7-day period
• Monthly Limit: Maximum deposit amount in any 30-day period

Limits activate immediately upon setting. Increases to limits have a 24-hour cooling-off period before taking effect. Decreases apply instantly.

Loss Limits

Set maximum net losses over daily, weekly, or monthly periods. When you reach your loss limit, deposits are blocked until the period resets. This prevents chasing losses during bad runs.

Wager Limits

Control total amounts wagered regardless of wins or losses. Useful for players who want to limit overall gambling activity without focusing solely on financial outcomes.

Session Time Reminders

Set intervals (30 minutes, 1 hour, 2 hours, etc.) for reminder notifications. When time expires, you receive a popup showing how long you've played and money wagered. The reminder doesn't force logout, just raises awareness.

Time distortion is common during gambling. These reminders help you realize how long you've been playing.

Reality Check

Similar to session reminders but displays detailed session statistics - total wagered, net win/loss, time elapsed. Helps you make informed decisions about continuing or stopping.

Cool-Off Period (Temporary Exclusion)

Lock your account temporarily if you need a break. Available durations:

• 24 hours
• 72 hours (3 days)
• 1 week
• 2 weeks
• 1 month
• 6 weeks

During cool-off periods, you cannot login, deposit, or access your account in any way. Marketing emails are paused. The restriction cannot be lifted early - once activated, it runs its full duration.

Self-Exclusion (Long-Term Exclusion)

Permanently or semi-permanently close your account if gambling has become seriously problematic. Options include:

• 6 months: Account locked for half a year
• 1 year: Account locked for 12 months
• Permanent: Account closed indefinitely with no reactivation option

Self-exclusion is irreversible during the exclusion period. Our support team cannot lift these restrictions early under any circumstances, even if you request it. This protects you from impulsive decisions during difficult moments.

When self-excluded, you cannot create new accounts. Attempting to circumvent self-exclusion by registering with different details violates our terms and results in immediate permanent ban plus forfeiture of all funds.

How to Activate Responsible Gaming Tools

1. Log into your SpinsUp Casino account
2. Navigate to Account Settings
3. Select "Responsible Gaming" or "Safer Gambling"
4. Choose the tool you want to activate (deposit limits, cool-off, self-exclusion, etc.)
5. Enter your chosen limits or select exclusion duration
6. Confirm your selection

Tools activate immediately except for limit increases, which have 24-hour delays. You'll receive email confirmation of changes to responsible gaming settings.

Alternatively, contact our support team via live chat or email at [email protected] requesting to activate specific tools. Support will implement restrictions without delay or persuasion.

Help & Support Resources for Australian Players

If gambling is causing problems in your life, professional help is available. These Australian organizations provide free, confidential support:

Gambling Help Online

Phone: 1800 858 858 (24/7)
Website: www.gamblinghelponline.org.au
Online Chat: Available 24/7 through their website

Professional counseling and support for people experiencing gambling problems. Services include phone counseling, online chat, email support, and referrals to face-to-face services.

Lifeline Australia

Phone: 13 11 14 (24/7)
Website: www.lifeline.org.au
Text: 0477 13 11 14 (6pm - midnight AEST)

Crisis support and suicide prevention services. If gambling-related stress is overwhelming, Lifeline provides immediate emotional support.

Gamblers Anonymous Australia

Website: www.gamblersanonymous.org.au

Peer support through local meetings across Australia. Fellowship of people sharing experiences and supporting each other in recovery from gambling problems. Completely free and anonymous.

Beyond Blue

Phone: 1300 22 4636 (24/7)
Website: www.beyondblue.org.au

Support for anxiety, depression, and mental health issues that often accompany or result from gambling problems.

Relationships Australia

Phone: 1300 364 277
Website: www.relationships.org.au

Support for relationship issues caused by gambling, including couples counseling and family mediation services.

Financial Counselling Australia

Phone: 1800 007 007
Website: www.financialcounsellingaustralia.org.au

Free financial counseling for people facing gambling-related debt and money problems. Help with budgeting, debt negotiation, and financial planning.

Helping Someone with a Gambling Problem

If you're concerned about someone's gambling, approach the situation carefully. Problem gamblers often feel ashamed and may react defensively.

How to Start the Conversation

• Choose the right time and place. Private, calm setting when they're not gambling or intoxicated
• Express concern, not judgment. "I'm worried about you" rather than "You have a problem"
• Be specific about behaviors you've noticed. Concrete examples rather than generalizations
• Listen without interrupting. Let them explain their perspective
• Avoid ultimatums initially. "Get help or else" often backfires
• Offer support, not solutions. You can't fix their problem, but you can support their recovery

What Not to Do

• Don't lend money or pay gambling debts - this enables continued gambling
• Don't lecture or moralize - shame rarely motivates positive change
• Don't cover for them or make excuses to others
• Don't expect immediate change - recovery is a process
• Don't neglect your own wellbeing while helping them

Support for Family Members

Gambling problems affect entire families. Organizations like Gambling Help Online offer support services specifically for family members and friends of problem gamblers. You don't need to face this alone.

Preventing Underage Gambling

SpinsUp Casino strictly prohibits anyone under 18 years old from accessing our platform. We implement age verification during account registration and withdrawal processing.

Parental Controls

Parents and guardians should consider installing filtering software to block gambling websites on devices used by minors. Options include:

• Net Nanny: Comprehensive parental control software
• Qustodio: Multi-device monitoring and filtering
• Norton Family: Web filtering and screen time management
• Router-level blocking: Many routers allow website category blocking

Keep credit cards, banking details, and account passwords secure. Minors with access to payment methods can potentially bypass age verification on some platforms.

SpinsUp's Commitment to Responsible Gaming

We're committed to providing a safe gambling environment. This commitment includes:

• Comprehensive responsible gaming tools in all accounts
• Clear information about odds, RTP, and house edge
• No marketing to self-excluded players
• Staff training on identifying and assisting problem gamblers
• Quick implementation of limits and exclusions upon request
• No persuasion or incentives to continue gambling when players want to stop
• Prominent display of responsible gambling information
• Regular review and improvement of responsible gaming policies

If you feel we're not meeting these commitments, contact us at [email protected] with details of your concerns.

Remember: Gambling Should Be Fun

When gambling stops being entertainment and starts causing stress, financial problems, or relationship issues, it's time to step back. There's no shame in recognizing problems early and seeking help.

Use the tools we provide. Contact support services when needed. Take breaks. Set limits. And most importantly - never gamble with money you can't afford to lose.

If you or someone you know needs help with gambling problems, don't hesitate. Call Gambling Help Online at 1800 858 858 for free, confidential support available 24/7.