Privacy Policy

Last Updated: November 2025

SpinsUp Casino takes your privacy seriously. This policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your data. By using our platform, you agree to the collection and use of information as described in this policy.

We operate under international data protection standards and comply with applicable privacy regulations. Your information is protected using industry-standard security measures.

Information We Collect

Personal Information You Provide

When you register an account, we collect information necessary for account creation and verification. This includes your full name, date of birth, email address, residential address, phone number, and chosen currency (AUD for Australian players).

During account verification (KYC process), we collect copies of government-issued identification documents, proof of address (utility bills, bank statements), and payment method verification (card photos with obscured digits, e-wallet screenshots).

Financial Information

We collect payment information when you deposit or withdraw funds. This includes payment method details, transaction amounts, timestamps, and processing status. Credit card numbers are never stored on our servers - payment processors handle this information directly using PCI-DSS compliant systems.

Transaction history, deposit/withdrawal records, and wagering activity are stored for account management, regulatory compliance, and fraud prevention.

Automatically Collected Information

Our systems automatically collect technical information when you access the platform. This includes IP addresses, device types, browser information, operating systems, screen resolution, and general location data (city/country level, not precise GPS coordinates).

We track gameplay data - games played, bet amounts, win/loss records, session duration, and feature usage. This helps us improve platform performance and personalize your experience.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to remember your preferences, maintain login sessions, analyze platform usage, and deliver relevant promotions. See our Cookies Policy for detailed information about cookie usage and management.

How We Use Your Information

Account Management & Service Delivery

Creating and maintaining your account
Processing deposits, withdrawals, and transactions
Verifying your identity and age (18+ requirement)
Providing customer support and responding to inquiries
Managing bonuses, promotions, and loyalty rewards
Tracking wagering requirements and game contributions

Security & Fraud Prevention

We analyze account activity to detect suspicious behavior, prevent fraud, identify multiple account creation, and ensure platform security. This includes monitoring betting patterns, login attempts from unusual locations, and payment method irregularities.

Legal & Regulatory Compliance

We maintain records to comply with licensing requirements, anti-money laundering regulations, responsible gambling obligations, and dispute resolution procedures. Regulatory authorities may request access to player data during audits or investigations.

Marketing & Communications

With your consent, we send promotional emails about bonuses, tournaments, new games, and special offers. You can opt out of marketing communications anytime through account settings or unsubscribe links in emails.

Transactional emails (deposit confirmations, withdrawal updates, account notifications) are sent regardless of marketing preferences as they're essential for account management.

Platform Improvement

We analyze aggregated, anonymized data to understand player preferences, optimize game selection, improve user interface design, identify technical issues, and develop new features. This analysis doesn't identify individual players.

How We Protect Your Information

All data transmission uses 256-bit SSL encryption - the same security standard banks employ. This protects information traveling between your device and our servers from interception.

Personal information is stored on secure servers with restricted access. Only authorized personnel can access sensitive data, and all access is logged for audit purposes. Passwords are hashed and salted - we can't see your actual password, only verify if entered passwords match the stored hash.

Security Measures

Regular security audits and penetration testing
Firewall protection and intrusion detection systems
Encrypted database storage for sensitive information
Secure payment processing through certified providers
Staff training on data protection and privacy procedures
Regular software updates and security patch deployment

Despite these measures, no internet transmission is 100% secure. While we implement industry-standard protections, we can't guarantee absolute security. You're responsible for maintaining confidentiality of your login credentials.

How Long We Keep Your Information

Active accounts retain all information for service delivery and regulatory compliance. After account closure, we maintain records for 7 years to meet licensing requirements, handle potential disputes, and comply with financial regulations.

After the retention period expires, personal information is securely deleted or anonymized. Transaction records may be retained longer if required by law or ongoing legal proceedings.

Self-Exclusion & Permanent Closure

Self-excluded or permanently closed accounts maintain sufficient information to prevent re-registration. We keep name, date of birth, and email address indefinitely to honor exclusion requests and prevent circumventing self-exclusion through new accounts.

Your Privacy Rights

Access Your Information

You can request copies of personal information we hold about you. Contact [email protected] with "DATA ACCESS REQUEST" in the subject line. We'll provide information within 30 days.

Correct Inaccurate Information

Update personal details through your account settings or contact support to correct inaccuracies. Some information (name, date of birth) requires verification before changes due to regulatory requirements.

Delete Your Information

Request account deletion by contacting support. We'll delete information not required for legal compliance. Some data must be retained for regulatory purposes even after account closure.

Object to Processing

You can object to certain data processing activities, particularly marketing communications. However, processing necessary for service delivery, security, or legal compliance cannot be objected to while maintaining an active account.

Data Portability

Request your data in machine-readable format for transfer to another service. We'll provide information in commonly used formats (CSV, JSON) within reasonable timeframes.

Withdraw Consent

Where processing relies on consent (marketing emails, optional cookies), you can withdraw consent anytime. This doesn't affect processing that occurred before withdrawal.

International Data Transfers

SpinsUp operates internationally, and your information may be processed in countries outside Australia. We ensure adequate protection through contractual safeguards, standard data protection clauses, and compliance with international transfer mechanisms.

Payment processors, game providers, and service providers may operate in various jurisdictions. We only work with partners maintaining adequate data protection standards.

Children's Privacy

SpinsUp Casino is strictly for individuals 18 years or older. We don't knowingly collect information from minors. If we discover a minor has created an account, we immediately close it and delete associated information.

Parents or guardians who believe a minor has accessed our platform should contact us immediately at [email protected].

Third-Party Websites

Our platform may contain links to external websites (payment providers, responsible gaming resources, social media). We're not responsible for privacy practices of third-party sites. Review their privacy policies before providing information.

Game providers' websites, payment processor portals, and verification service sites operate under their own privacy policies independent of SpinsUp.

Changes to This Privacy Policy

We may update this policy to reflect operational changes, legal requirements, or industry best practices. Significant changes will be announced through email notifications or prominent platform notices.

The "Last Updated" date at the top of this policy indicates the most recent revision. Continued use of our platform after changes constitutes acceptance of the updated policy.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Additional Rights for Certain Jurisdictions

Residents of certain jurisdictions may have additional privacy rights under local laws (GDPR in Europe, CCPA in California, Privacy Act in Australia). These rights may include enhanced access requests, deletion rights, or restrictions on data sales.

Contact us at [email protected] to exercise jurisdiction-specific rights. We'll respond within timeframes required by applicable law.

Contact Us About Privacy

Questions, concerns, or requests regarding this privacy policy should be directed to:

Email: [email protected]
Subject Line: PRIVACY INQUIRY

Include your account username (not password) and detailed description of your inquiry. We respond to privacy requests within 30 days of receipt.

For data access requests, deletion requests, or exercising other privacy rights, clearly state your request type in the subject line for faster processing.