Contact SpinsUp Casino

Need help, have questions, or want to reach our team? Multiple contact channels are available 24/7. Live chat gets fastest responses, email works for detailed inquiries, and our support team handles everything from account issues to bonus questions.

How to Reach Us

Live Chat Support - 24/7

Fastest response method. Click the live chat icon in the bottom right corner of any page. Average response time under 2 minutes. Support agents handle account verification, deposit/withdrawal questions, bonus activation, technical issues, and general inquiries.

Live chat operates around the clock every day of the year. No offline hours, no "business days only" restrictions. Whether it's 3 AM on Christmas or midday Tuesday, someone's available to help.

Email Support

Email: [email protected]

Send detailed inquiries, attach screenshots of issues, or explain complex problems that need thorough investigation. Response time typically 4-6 hours, sometimes faster depending on queue volume. Email support provides comprehensive answers with step-by-step solutions when needed.

Include your account username (not password) and detailed description of your issue. The more information you provide upfront, the faster we can resolve your query without back-and-forth clarification emails.

Account Dashboard Support

Log into your SpinsUp account and access the Support section from your dashboard. Submit tickets for non-urgent matters, track previous inquiries, and view response history. This system keeps all communication organized in one place.

What Our Support Team Handles

Account & Verification Issues

Account registration problems
Login difficulties or password resets
KYC document verification status
Updating account information
Account closure or self-exclusion requests

Deposits & Withdrawals

Deposit not appearing in account
Payment method issues
Withdrawal processing delays
Adding or changing payment methods
Transaction history inquiries

Bonuses & Promotions

Bonus activation and promo codes
Wagering requirement clarification
Free spins not crediting
VIP tier status and benefits
Comp point redemption questions

Technical Problems

Games not loading or freezing
Mobile platform issues
Browser compatibility problems
Disconnections during gameplay
Display or graphics glitches

General Inquiries

Game rules and RTP information
Responsible gaming tools setup
Tournament and leaderboard questions
Platform features and navigation
General casino information

Expected Response Times

Contact Method	Response Time	Best For
Live Chat	Under 2 minutes	Urgent issues, quick questions
Email	4-6 hours	Detailed inquiries, non-urgent matters
Dashboard Ticket	6-12 hours	Account history, organized tracking

During peak hours (evenings and weekends), response times might extend slightly. Complex technical issues requiring specialist review can take longer than standard inquiries, but you'll receive updates on investigation progress.

Before You Contact Us

Check Your Account Dashboard

Many common questions have answers in your account settings. Wagering progress shows in Active Bonuses section. Transaction history displays all deposits and withdrawals. Verification status appears under Account Verification. Check these sections first to potentially solve your issue instantly.

Browse the FAQ Section

The FAQ covers frequent questions about registration, bonuses, payments, and gameplay. Organized by category for easy navigation. Most players find answers here without needing to contact support.

Verify Your Information

Before contacting about account issues, ensure you're using correct login credentials. For payment questions, confirm the payment method is properly added to your account. For bonus issues, check that you've met minimum deposit requirements and entered promo codes correctly.

Gather Relevant Details

Having information ready speeds up resolution. Note your username, transaction IDs for payment issues, screenshot errors when possible, and describe what you were doing when problems occurred. The more context you provide, the faster we can help.

Complaints & Dispute Resolution

Serious complaints or unresolved disputes should be sent to [email protected] with "COMPLAINT" in the subject line. Include detailed explanation of the issue, previous communication attempts, and any supporting documentation.

Management reviews complaints within 48 hours. You'll receive acknowledgment of your complaint and expected resolution timeline. Most disputes resolve through direct communication, but if you're unsatisfied with our response, you can escalate to the licensing authority.

Licensing Authority Contact

SpinsUp Casino operates under Curacao eGaming license. If internal resolution doesn't satisfy your complaint, contact the licensing authority directly through their official dispute resolution channels. Details available on the Curacao eGaming website.

Responsible Gaming Assistance

If gambling is becoming problematic or you need help setting limits, contact support immediately. We'll assist with activating deposit limits, session timers, cooling-off periods, or self-exclusion without judgment or persuasion.

For external support resources in Australia, consider reaching out to:

Gambling Help Online: 1800 858 858 (24/7 counseling and support)
Lifeline Australia: 13 11 14 (crisis support and suicide prevention)
Gamblers Anonymous Australia: Local meetings and peer support groups

These organizations provide free, confidential help for gambling problems. SpinsUp supports responsible gaming and encourages players to seek help when needed.

Business & Partnership Inquiries

For business partnerships, affiliate program information, or media inquiries, contact [email protected] with "BUSINESS INQUIRY" in the subject line.

Our team reviews partnership proposals within 5-7 business days. Please include details about your proposal, relevant experience, and expected collaboration scope.

Feedback & Suggestions

We value player feedback for improving the platform. Suggestions about new games, features, payment methods, or bonus structures can be sent to [email protected].

While we can't implement every suggestion, player input influences platform development decisions. Regular players often spot improvement opportunities our team might miss.

Support Availability

Live Chat: 24 hours, 7 days a week, 365 days a year
Email Support: Monitored 24/7, responses within 4-6 hours
Management/Complaints: Reviewed within 48 hours

Australian players receive support in English from agents familiar with local payment methods, currency (AUD), and regional regulations. No language barriers or time zone confusion.

Tips for Effective Communication

Be specific: Describe issues clearly with relevant details
Include screenshots: Visual evidence speeds troubleshooting
Provide username: Never send passwords, just account usernames
Stay polite: Courteous communication gets faster, better responses
Follow up appropriately: Allow stated response times before chasing
Check spam folders: Email responses sometimes filter incorrectly

Quick Reference

Primary Contact: [email protected]
Live Chat: Available on every page (bottom right corner)
Response Time: Live chat under 2 minutes, email 4-6 hours
Support Hours: 24/7 year-round
Language: English

For fastest assistance, use live chat. For detailed inquiries, email provides comprehensive responses. Choose the method that fits your situation and urgency level.